Billing FAQ in Morocco.
Concrete answers.

Yes. Prepare quotes, invoices and credit notes in MAD, enter company identifiers and track payments. Have your accountant check your tax regime and the invoice details required for your activity.

Yes. Starter, Business and Pro each begin with 30 free days, with no bank card required. The trial is granted once per account; changing plans does not start a new trial.

No. Factino offers a 30-day free trial followed by a paid subscription. Each plan’s prices and limits are shown on the pricing page.

Without an active subscription, new entries are restricted. Existing documents remain available to view, download and export. No payment is taken automatically.

Factino runs in a browser with an internet connection. The website adapts to mobile screens; there is no native app or offline mode.

Compare the documents, continuous numbering, payment tracking, exports, permissions and annual costs your business needs. Freelancers do not all share one legal structure or tax treatment: confirm your own setup with your accountant. Use the 30-day trial to test your workflow before issuing real invoices.

Yes. Use the same account on your devices through an internet-connected browser. Factino does not offer offline synchronisation or a native mobile app.

Yes. An issued quote can be converted into an invoice draft. Check the details before issuing the invoice and assigning its number.

Yes. Choose from five designs: Classic, Professional practice, Retail, Workshop and Studio. They retain the same invoicing information. These are visual layouts; no DGI approval is claimed.

Before issuing your first invoice, choose a prefix, number format and minimum number of digits. The counter continues across year changes. The settings are then locked to protect the sequence. Any starting number above 1 must be documented.

The issued PDF and its data remain preserved. To correct all or part of an invoice, create a credit note linked to the original document, using the appropriate approach checked with your accountant.

Check the Moroccan rules applicable to your activity and tax regime with your accountant, using the CGI, DGI publications and the Official Bulletin. Factino does not claim DGI approval or certification. Its PDF layouts are visual designs; direct DGI transmission and qualified electronic signatures are not activated. Generic UBL 2.1 export does not establish acceptance by DGI.

Yes. Issued invoices and credit notes can be exported as generic UBL 2.1 files, validated against official OASIS XSD schemas. Amounts come from the archived version. Check compatibility with the recipient’s profile; no file is transmitted to DGI.

Prepare your company’s identity, address and applicable identifiers, including ICE, IF, RC and professional tax details. Add customer details, dates, line items, taxes, totals and payment terms. This checklist does not replace checking the mandatory information for your legal status, sector and transaction.

Factino provides tax rules and effective dates. Ask your accountant to confirm the rates and exemption wording applicable to each transaction. The software calculates from your settings; it does not determine your tax regime or file your returns.

PDF provides a readable presentation of a document. UBL 2.1 is a structured format for exchanging data between systems. Factino offers both for issued invoices and credit notes. Generic XML export does not establish DGI transmission, recipient acceptance or certification.

Keep the issued invoice and use a linked credit note for the appropriate full or partial correction. Check the tax treatment and payments with your accountant. Changing the PDF design or logo does not alter the version already issued.

Prepare your latest invoice references and document the starting point before issuing your first invoice in Factino. The counter and number format are then locked. Bulk import and renumbering historical records are not available; arrange the transition with your accountant.

Yes, within your plan limits and the access you have been granted. Each company has its own data, members and settings. The number of companies included is shown in the pricing details.

Invite a collaborator and set their company permissions, within your plan’s member limit. CSV exports help exchange data; Factino does not replace general accounting software.

The company workspace supports French, English and Arabic, with right-to-left layout for Arabic. Administration and PDF documents remain mainly in French.

Bulk Excel or CSV import is not currently available. Plan a gradual transfer of records and have numbering continuity checked before issuing any real invoice.

No. Factino organises invoicing, payments and CSV exports for working with your accountant. It does not perform general accounting, bank reconciliations or tax filing.

Yes. Supplier purchases, payments, delivery notes and product stock tracking are available. Deliveries reduce tracked stock; receipts and adjustments are recorded explicitly with a reason.

Email sending requires an SMTP or SendGrid provider configured and enabled by the administrator. You can also download a PDF and share it manually. No WhatsApp integration or automated sending through WhatsApp is advertised.

Yes. Record amounts received against an invoice and track its remaining balance. Payment tracking does not provide an automatic bank connection.

Enabled payment methods appear in your workspace at checkout. Bank transfers require confirmation of receipt; Stripe depends on its configuration. CMI remains in preparation. All payments are annual: every customer receives 50% off the first year, followed by the standard annual price from year two. The welcome offer has no end date. Prices include tax, and renewal is not automatic.

Reminders can be enabled per company after the email service and scheduler are configured. Permissions and sending controls still apply. Contact the team to check availability.

No, not currently. DGI transmission and qualified electronic signatures remain in preparation. Generic UBL 2.1 export is available separately, without any claim of administrative acceptance. No universal regulatory timetable or official approval is announced here.

The Pro plan provides company-scoped API keys with permissions and expiry dates, plus signed outbound webhooks. This does not provide a ready-made connection to every application.

No. They are monthly equivalents for comparing plans. Subscriptions are paid in one instalment for 12 months. The first-year total and annual renewal amount are shown before payment.

No. Each customer receives the discount once, for their first year after the 30-day trial. The welcome offer has no end date for new customers; later years use the stated standard annual price.

Factino prices are final MAD amounts including tax, with no additional VAT added to the displayed total. Payment and renewal are not automatic. Check the annual amount and available payment methods in your workspace.

Tracking your customers’ payments is separate from paying your Factino subscription. You record the amounts received against your invoices. Subscription payment methods do not provide a payment gateway for your customers.

Use a unique password and enable two-factor authentication. Company access depends on invitations and permissions. Important actions are recorded in an activity log. Do not share login credentials with colleagues.

Download issued PDFs, available CSV exports and UBL files for issued invoices and credit notes. Confirm the required format with your accountant and keep your own copies. Exports do not provide a ready-made connection to every accounting application.

Factino retains issued document versions and their archived data. It does not claim certified archiving, qualified electronic signatures or DGI approval. Review your document-retention process against the obligations applicable to your activity.

Email [email protected] with your activity and the workflows you want to test. Do not send a password or API key. For tax or regulatory decisions, involve your accountant and consult official Moroccan sources.

This feature covers customer orders. Received supplier invoices and payments are managed in Purchases & expenses; a supplier purchase-order workflow is not advertised here.

No. It creates or opens a draft. Check the information, payment instructions and preparation checks before issuing the invoice through the usual workflow.

The current workflow carries over the complete order and prevents a second delivery from the same source. Automatic partial deliveries and backorder calculations are not offered in this version.

No. Automatic outgoing movements apply to lines linked to a catalogue product with stock tracking enabled. Check the selected product before issuing the note.

Yes. Partial payments are linked to the supplier invoice and reduce its balance. Enter the payment date, method and a reference when required.

No. Record the receipt in Stock using the actual quantity received and a reason. You can link it to the purchase for context. Payment and receipt are separate events.

No. Outgoing quantities are linked to delivery notes for tracked products. This separation avoids counting a sale twice across ordering, invoicing and delivery.

The screen shows low-stock or out-of-stock status based on the configured threshold. This version does not advertise automatic replenishment-alert emails.

No. An invoice is not proof of delivery. Stock decreases on delivery notes for tracked products; receipts and adjustments are recorded separately with a reason and history.

No. Deposit and settlement are separate. After verification, manual confirmation records the payment and updates the invoice or purchase balance.

No. A confirmed settlement is not rewritten by a simple status change. Check details before confirming; an accounting error needs appropriate review and treatment with your accountant.

No. It supports customer follow-up. Only recorded payments and linked credit notes change the amounts used in the balance.

Yes. Sort by overdue age or outstanding amount, then open the invoice and record the action taken.

No. Detected duplicates are skipped without overwriting. Import creates missing records; it is not continuous synchronisation with Excel.

This workflow covers customers and products. Historical invoices, numbers, payments and opening stock are not imported through this form. Prepare numbering continuity and stock movements separately.

No. The QR is available on the sharing page. Previously issued PDFs retain their archived version. The QR is not a DGI acceptance stamp.

No. The link opens the PDF during its validity period. Anyone it is forwarded to can also use it. Revoke it if sharing was unintended.

Yes. CSV UTF-8 and XLSX are accepted, up to 500 rows and 2 MB. Download the template, review the preview and confirm within 15 minutes. Errors block confirmation; duplicates are skipped without overwriting existing records.

Yes, using a share link you explicitly create. It expires after 7 days and can be revoked. Anyone holding the link can read the PDF. The QR points to the archived-version check, without DGI certification or a qualified signature. No WhatsApp message is sent automatically.

No. It organises manually approved entries. Review your tax treatment, period, exclusions and evidence with your accountant; Factino does not file a return for you.

No. Payment is one part of the check, not complete validation. The register requires explicit review and caps the recorded amount; the authorised user must still check eligibility for the transaction.

No. Both frequencies are off by default. Choose to enable them for each company once the email service and owner address are ready.

No. It presents invoicing, payment, purchase and receivables indicators. They do not replace complete accounting or your accountant’s profit calculation.

No. An authorised user must check eligibility, period, exclusions and evidence before approving the entry. Factino limits the amount to the paid portion not already retained. The register supports accounting review and does not file a tax return.